Questions, answered plainly
Before you enter your birth date.
What Mystic East makes, what it asks for, and what happens after payment — without mystery around the process.
The reading
What it is — and what it is not.
Q01What is BaZi?
BaZi, also called the Four Pillars, is a traditional East Asian system that converts a birth date and time into eight characters. Mystic East uses those characters to explore temperament, relationships, recurring patterns, and timing cycles as a framework for reflection.
Q02Is this fortune-telling or a guaranteed prediction?
No. Mystic East does not claim that your future is fixed or guarantee events or outcomes. BaZi is a traditional symbolic framework, and the report is for cultural exploration, journaling, entertainment, and personal reflection — not professional advice.
Q03What is included in the full report?
The report contains 22 chapters, including your Four Pillars, Five Elements, Day Master, inner and social patterns, relationships, communication, work, money themes, Ten Gods, Luck Pillars, timing sections, and a practical operating manual.
Q04Can I start with one topic?
Yes. Work & money has six chapters; Love & relationships has seven. Each is a complete personal reading with practical actions. The complete reading still contains all 22 chapters. A topic reading explores your own patterns and does not compare a partner’s chart.
Q05Can I upgrade a topic reading later?
Eligible topic purchases at the listed USD or KRW price count toward a complete reading. Open your completed topic report to see the remaining price in the currency you paid. The upgrade keeps your birth details and report language. Refunded, disputed, discounted, or other-currency orders need support to check the available option.
Q06What can I try for free?
Enter your Gregorian birth date and birthplace on the homepage, with your birth time if known. Your free mini reading shows the known pillars, hidden stems and element shares, then reads their combination with practical prompts. An unknown Hour stays blank; uncertain pillars at a solar-term boundary are withheld. No account or email is needed, and the personal result is not saved. Shared type cards are general introductions. You can also read the fictional full and topic samples before buying.
Q07Can I see what the report looks like before buying?
Yes. The public sample was created for a fictional adult profile through the same calculation, AI-assisted writing, validation, and customer layout used for paid reports. You can inspect the format and depth before deciding.
Q08Can I order a couple or compatibility reading?
No. Mystic East is intentionally a single-person self-understanding report. Each purchase creates one report for one person and does not compare two charts.
Your details
What we need to calculate one chart.
Q09What information do I need?
You will enter a name, email address, birth date, birth place, and birth time if known. Your birth location is used to resolve the correct timezone. Gender is used only where the traditional calculation requires it.
Q10What if I do not know my birth time?
You can select that your birth time is unknown. The report will omit or qualify time-dependent details instead of inventing an hour pillar. A known and accurate time produces a more complete chart.
Q11What if I notice incorrect birth information after paying?
Do not purchase again. Contact fireway365@gmail.com as soon as possible with the email used at checkout and your order reference. We will check whether the report can be corrected or whether another resolution is appropriate.
Q12Can I choose English or Korean?
Yes. Choose the report language before checkout. Each purchase generates the selected language version, so confirm the language shown on the purchase form before paying.
Delivery & access
From successful payment to your private link.
Q13How long does the report take?
Your personalized report starts preparing after payment succeeds. Keep the progress page open or close it safely; preparation continues in the background. We email the private report link when it is ready. If nothing arrives after 30 minutes, contact support instead of paying again.
Q14How do I receive and reopen my report?
We send a private report link to the email used at checkout. Bookmark that link so you can return later. Anyone with the link may be able to open the report, so keep it out of public posts and shared channels.
Q15Can I save a PDF?
Yes. Open the completed report and use your browser’s Print command, then choose “Save as PDF.” This creates a personal offline copy without another charge.
Q16I paid but did not receive an email. What should I do?
Check spam, promotions, and the exact email address used at checkout. If the message is still missing after 30 minutes, email fireway365@gmail.com with your purchase email and order reference. Do not include card numbers, CVC, passwords, or authentication codes, and do not pay again.
Payment, privacy & refunds
The practical details around your purchase.
Q17Is this a subscription?
No. It is a one-time purchase for one personalized digital report. There is no recurring subscription or automatic renewal.
Q18What is the refund policy?
Request a satisfaction refund within 7 days of purchase, or delivery if delayed. Non-delivery, technical access problems, duplicate charges and substantially incomplete reports are also covered. Statutory consumer rights remain available. Email fireway365@gmail.com with the purchase email, order information and a brief explanation; see the Refund Policy for deadlines.
Q19How is my information used?
Birth details calculate your chart and generate the report. Paid-report storage uses Supabase in Tokyo, Japan; Anthropic writes the interpretation and Resend delivers email. Dodo handles payment separately; we do not store full card details. Analytics is optional. The Privacy Policy explains recipients, overseas transfers, retention and deletion requests.
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Still unsure?
Read the production sample first, or send a question without sharing payment credentials or unnecessary personal information.