Legal
Privacy Policy
This Privacy Policy explains how Mystic East collects, uses, and protects information when you use our website and purchase a digital report.
Information We Collect
We may collect your name, email address, birth date, birth time, birth location, timezone, gender if provided, payment status, and generated report data.
How We Use Information
We use this information to generate and deliver your personalized report, provide customer support, process refunds, prevent fraud, and improve the product.
Payments
Payments are processed by our payment provider. Mystic East does not store full credit card numbers or full payment card details.
Chart Calculation and AI-Assisted Writing
Your birth information is used to calculate the chart and its factual fields. Selected birth and chart data may then be processed by AI systems to write the personalized interpretation. We use this information only to provide the purchased digital report and related support.
Data Storage
We store report-related data in our database so you can access your purchased report and so we can provide support if needed.
Data Deletion
You may request deletion of your personal information by contacting hello@mysticeast.me. We may retain limited records where required for legal, tax, fraud prevention, dispute, or compliance purposes.
Contact
For privacy questions or deletion requests, contact hello@mysticeast.me.
Last updated: May 2026