Refund Policy

Seven-day satisfaction refunds

Request a refund at fireway365@gmail.com within seven days of purchase if dissatisfied. If delivery was delayed, we also accept requests within seven days of delivery. Statutory rights are not limited to this window.

Non-delivery, defects and duplicate payments

Delivery/access failures, substantially incomplete reports, discrepancies with the description and duplicate charges are addressed through replacement or refund after verification. Unwanted replacement is not a mandatory refund prerequisite.

Under applicable Korean e-commerce law, withdrawal is generally available within seven days of receiving the written contract, or delivery/start of supply if later. For discrepancies, statutory periods include three months from supply or thirty days from discovering, or being able to discover, the issue.

Digital products and upgrades

Personalization/digital delivery does not automatically exclude withdrawal. Statutory exceptions require applicable advance notice and other conditions. Checkout acceptance does not waive refund rights.

Each upgrade order is assessed by its actual payment/status. Refund or dispute handling may limit automatic upgrades.

Requests and processing

Send purchase email, order reference and request to fireway365@gmail.com, or call +82 10-2434-8245. Do not send card numbers or government identifiers.

Valid statutory withdrawal is refunded within legal deadlines, including three business days from withdrawal for digital products under Korean law. We use Dodo to refund the original method and request card cancellation. Bank statement posting can take longer.

Mandatory consumer rights take precedence. Contact support for unresolved issues.