Refund Policy

7-Day Refund Window

If you are not satisfied with your purchase, you may request a refund within 7 days of purchase by contacting fireway365@gmail.com.

When Refunds May Be Approved

Refunds may be approved if the report was not delivered, if a technical issue prevented access to the report, if duplicate payment occurred, or if the generated report is substantially incomplete.

Digital Product Notice

Because Mystic East provides a personalized digital report, we may review refund requests for potential abuse, duplicate claims, or misuse. This does not limit any rights you may have under applicable consumer protection laws.

How to Request a Refund

Please email fireway365@gmail.com with the email address used for purchase, your order information, and a brief explanation of the issue.

Refunds are processed through our payment provider. Processing times may vary depending on your bank or card issuer.